Investor Charter in respect of Research Analyst (RA)

A. Vision and Mission Statements for Investors

Vision: Invest with knowledge & safety.

Mission: Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors

To publish research reports based on the research activities of the Research Analyst.
To provide an independent and unbiased view on securities.
To offer unbiased recommendations, disclosing financial interests in recommended securities.
To provide research recommendations based on publicly available information and known observations.
To conduct annual audits.
To ensure that all advertisements adhere to the provisions of the Advertisement Code for Research Analysts.
To maintain records of interactions with all clients, including prospective clients (prior to onboarding), where any conversation related to research services has taken place.

C. Details of services provided to investors (No Indicative Timelines)

Onboarding of Clients:

Sharing terms and conditions of research services.
Completing KYC of fee-paying clients.

Disclosure to Clients:

To disclose all information material for clients to make informed decisions, including details of business activity, disciplinary history, terms and conditions of research services, details of associates, risks, and conflicts of interest, if any.
To disclose the extent of use of Artificial Intelligence tools in providing research services.
To disclose, while distributing third-party research reports, any material conflict of interest of such third-party provider, or provide a web address directing recipients to the relevant disclosures.
To disclose any conflict of interest between research activities and other business activities.
To distribute research reports and recommendations to clients without discrimination.
To maintain confidentiality of research reports until they are made public.
To respect clients’ data privacy and protect unauthorized use of their confidential information.
To disclose timelines for services provided and ensure adherence.
To provide clear guidance and caution notices when recommending complex or high-risk financial products.
To treat all clients with honesty and integrity.
To ensure confidentiality of information shared by clients unless required by law or consented by the client.

D. Details of grievance redressal mechanism and how to access it

Investors can lodge complaints/grievances against the Research Analyst through the following methods:

Mode of filing complaint with the Research Analyst:
In case of any grievance/complaint, an investor may approach the concerned Research Analyst, who shall strive to resolve it immediately but not later than 21 days from receipt.

Mode of filing complaint on SCORES or with RAASB:

SCORES 2.0: SEBI’s centralized web-based grievance redressal system – https://scores.sebi.gov.in

Two-level review for complaints:

First review by the designated body (RAASB)
Second review by SEBI

Email complaints can be sent to the designated email ID of RAASB.

If the investor is not satisfied with the resolution provided by the Market Participant, they may escalate it to the SMART ODR platform for online conciliation or arbitration.

For physical complaints:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra-Kurla Complex, Bandra (E), Mumbai – 400051

E. Rights of Investors

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to Fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Timelines
Right to Timely Redressal
Right to Exit from Service as per Agreed Terms
Right to Guidance and Caution for High-Risk Products
Right for Differently-Abled Investors to Access Services Suitably
Right to Feedback and Fair Financial Agreements

F. Expectations from Investors (Responsibilities of Investors)

Do’s:
✅ Always deal with SEBI Registered Research Analyst.
✅ Verify SEBI Registration: List of SEBI Registered RAs.
✅ Pay fees only through banking channels or through CeFCoM (if opted).
✅ Check disclosures in research reports before investing.
✅ Keep receipts of payments made to the Research Analyst.
✅ Ask questions and clarify doubts before acting on recommendations.
✅ Be aware of your right to stop availing services and provide feedback.
✅ Report to SEBI if any Research Analyst offers assured or guaranteed returns.

Don’ts:
❌ Do not give funds for investment to the Research Analyst.
❌ Don’t fall for false claims or luring advertisements.
❌ Don’t share login credentials of trading, demat, or bank accounts.
❌ Don’t get influenced by limited-period discounts or gifts.

Cyber Crime Reporting

Report financial fraud: https://cybercrime.gov.in/
National Cybercrime Helpline: 1930
Complaint Registration: Cyber Fraud Complaint
Cyber Nodal Grievance List: Cyber Help
Video Learning Gallery: Cyber Videos

Research Analyst Details

Name: Ashish Bedi
SEBI Registration No.: INH000021599
Designation: SEBI Registered Research Analyst
Experience: Over 15 years of expertise in Indian Financial Markets with in-depth knowledge of trading and investment instruments.